Data protection

(1) In the following, we provide information on the collection of personal data when using our website.
Personal data is all data that refers to you personally, e.g. name, address, e-mail addresses, user behavior.

(2) Responsible pursuant to Art. 4 Para. 7 of the EU General Data Protection Regulation (GDPR) is the Ravensburger AG (please see the legal notice for our contact address). Should you have questions, comments, or criticism about data protection, or if you wish to assert your rights described below, please contact us at [email protected]. You can contact our data protection officer at [email protected] or using our postal address with the addition “The data protection officer.”

(3) If you contact us by email or using a contact form, we save the data you give us (your email address, if applicable your name, and your phone number) so that we can answer your questions. We erase the data collected in this context when it is no longer necessary to save it, or limit its processing if statutory data storage regulations apply.

(4) If we use service providers for individual functions of our offer, or if we wish to use your data for advertising purposes, we will inform you in detail below about the processes involved here. We also inform you below about the storage duration criteria that apply. We also inform you below about the storage duration criteria that apply.

(1) You have the following rights in relation to your personal data:

• Right to request,
• Right to rectification or erasure,
• Right to restriction of processing,
• Right to object to processing,
• Right to data portability.

(2) Furthermore, you have the right to complain to a data protection supervisory authority about our processing of your personal data.

(1) If you visit our website simply to find out information, i.e. if you do not register or otherwise provide us with information, we only collect the personal data your browser sends to our server. If you view our website, we collect the following data which is technically necessary for the display of our website and for us to ensure its stability and security (the legal basis for this is Art. 6, Section 1, p. 1 lit. f GDPR):

• IP address
• Date and time of access
• Time zone difference to Greenwich Mean Time (GMT)
• Content of the access (concrete page accessed)
• Access status/HTTP status code
• Data volume transferred
• Website from which the access originates
• Browser
• Operating system and its interface
• Language and version of the browser software.

(1) In addition to the above data, cookies are saved on your computer when you use our website. Cookies are small text files that are stored on your computer and associated with the browser you use. They provide certain information to the body which places the cookie (in this case our company). Cookies cannot execute programs or transfer viruses to your computer. Their purpose is to make websites generally more userfriendly and effective.


a) This website uses the following types of cookies. Their scope and how they function is explained below:

• Transient cookies (see b)
• Persistent cookies (see c).

b) Transient cookies are automatically deleted when you close your browser. Included in this type in particular are session cookies. They store a so-called session ID which enables the allocation of various inquiries of your browser to the joint session. This means your computer is recognized again when you return to our website. Session cookies are deleted when you log out or close your browser.

c) Persistent cookies are automatically deleted after a defined time. This time can vary depending on the cookie. You can delete the cookies in your browser’s security settings at any time.


(2) Your settings options

a) Settings options in our Privacy Center

In our Privacy Center, you can individually configure what categories of cookie you want to allow. We distinguish between cookies for analysis and marketing cookies. Cookies for analysis enable us to measure user behavior on the website in anonymized form so that we can improve the data quality for our statistics evaluation. Marketing cookies enable us to send you information and advertising content tailored to your interests or to the contents of our website that you have viewed in the past.

b) Configuration of your browser settings

Additionally, you can configure your browser settings to your wishes and e.g. reject the storage of third-party cookies or all cookies. However, please note that if you deactivate cookies you may not be able to use all the functions of this website.

(1) Apart from using our website merely to find information, you can also use various services. For this, you usually need to provide further personal data that we use to provide the service. The data processing principles stated above also apply here.

(2) In some cases, we use external service providers to process your data. We select these service providers carefully and commit them to observe our instructions. We regularly check their compliance.

(3) Furthermore, we can pass your personal data on to third parties if we offer participation in campaigns, prize draws, conclusions of contracts, or similar services together with these partners. You will receive further information about this when you enter your personal data or, if the offer is described in more detail in this data protection declaration, below.

(4) If our service provider or partner is based in a country outside the European Economic Area (EEA), we will inform you about the consequences of this when you enter your personal data or, if the offer is described in more detail in this data protection declaration, below.

(1) If you have issued your consent to the processing of your data, you can withdraw this consent at any time. Once you have issued this revocation, it affects the admissibility of the processing of your personal data by us.

(2) If we base the processing of your personal data on the balancing of interests (Art. 6, Section 1, p. 1, lit. f GDPR), you can object to this processing. This is the case when processing the data is especially not necessary for fulfilling a contract with you. We describe this in the following description of functions. If you express such an objection, we request that you give us the reasons why you do not wish us to process your personal data as we normally do. After you have submitted your objection with reasons, we will examine the circumstances and will either cease or alter the data processing, or explain to you our compelling legitimate grounds for continuing to process the data.

(3) Of course you can object to the processing of your personal data for the purposes of advertising and data analysis at any time. You can inform us about your objection of processing for advertising purposes using the contact data given in § 1 (2).

1) This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called cookies – text files saved on your computer that enable an analysis of your use of the website. Usually, the information on your use of this website generated by the cookie is saved to a Google server in the USA. However, if you enable IP anonymization on this website, Google will first truncate your IP address within member states of the European Union or in other states which have signed the European Economic Area Agreement. Only in exceptional cases will Google transfer the full IP address to a Google server in the USA and truncate it there. On behalf of the operator of this website, Google uses this information to analyze your use of the website, to compile reports on website activities, and to provide the website operator with other services associated with use of the website and the internet.

2) The IP address transferred by your browser to Google Analytics is not associated with any other data held by Google.

3) You can choose settings in your browser software to prevent cookies being saved for Google Analytics; however we must point out that you may then not be able to fully use all the functions of this website. Furthermore, you can prevent the transfer to Google of the data generated by the cookie and relating to your use of the website (incl. your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under this link: http://tools.google.com/dlpage/gaoptout?hl=de.

4) This website uses Google Analytics with the “_anonymizeIp()” function. This ensures IP addresses are truncated before they are processed, which rules out personal identification. Therefore, if the data collected about you enables personal identification, it is immediately excluded and the personal data erased.

5) We use Google Analytics to analyze the use of our website so we can regularly improve it. Applying the statistics gained in this way, we can improve our offer and make the website more interesting for you as a user. For the exceptional cases where personal data is transferred to the USA, Google has committed to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6, Para. 1 p. 1 lit. f GDPR.

6) Information about the third party: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.
User conditions: http://www.google.com/analytics/terms/de.html
Data protection overview: http://www.google.com/intl/de/analytics/learn/privacy.html
Data protection declaration: http://www.google.de/intl/de/policies/privacy.

7) You can change your settings relating to analysis cookies in our Privacy Center.

(1) We use the services offered by Google AdWords in order to draw attention to our attractive offers by means of advertising material (so-called Google AdWords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful our individual advertising measures are. We do this because our concern is to display advertising that is of interest to you, to make our website more attractive to you and to be able to make a fair calculation of our advertising costs.

(2) This advertising material is supplied by Google via so-called “Ad Servers”. For this purpose, we use Ad Server Cookies, which provide certain parameters to enable measurement of success, such as the insertion of the advertisements or clicks by the user. If you have reached our website via a Google ad, Google AdWords will save a cookie on your PC. Generally, these cookies expire after 30 days and are not intended to identify you personally. As a rule, the following are saved to this cookie as analysis values: unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) plus opt-out information (marking to show that the user does not want to be contacted again).

(3) These cookies enable Google to recognize your browser. If a user visits certain of an AdWords customer’s pages and the cookie stored on his or her computer has not yet expired, Google and the customer can see the user has clicked on the ad and been directed to this website. Each AdWords customer is allocated a different cookie. This means cookies cannot be traced via the websites of AdWords customers. We ourselves do not collect and process any personal data in the advertising measures mentioned above. Google merely makes statistical evaluations available to us. Using these evaluations, we are able to see which of the advertising measures are particularly effective. We do not receive any further data collected from the use of the advertising material; in particular, we are unable to identify the users from this information.

(4) Based on the marketing tools used, your browser automatically makes a direct connection with the Google server. We have no influence on the scope and further use of data collected by Google by means of this tool and therefore inform you according to the state of our knowledge: by integrating AdWords Conversion, Google receives the information that you have called up the relevant part of our internet site or clicked on one of our ads. If you are registered with a Google service, Google can allocate the visit to your account. Even if you have not registered with Google or are not logged in, there is a possibility that the advertising provider may find your internet protocol address and save it.

(5) There are various ways in which you can prevent being involved in this tracking procedure: a) by an appropriate setting of your browser software: the suppression of third party cookies in particular will mean that you will not receive any ads from third party advertisers; b) by deactivating the cookies for conversion tracking by setting your browser to block cookies from the domain “www.googleadservices.com” , https://www.google.de/settings/ads, although this setting will be deleted if you delete your cookies; c) by deactivating the interest-related ads of the advertising providers that form part of the self-regulating “About Ads” campaign, via the link http://www.aboutads.info/choices, although this setting will be deleted if you delete your cookies; d) by permanent deactivation in your Firefox, Internet Explorer or Google Chrome browser via the link http://www.google.com/settings/ads/plugin. We must point out that in this case you may not be able to use all the functions of this offer to their full extent.

(6) The legal basis for processing your data is Art. 6 Section 1 p. 1 lit. f GDPR. You can find further information on data protection at Google here: http://www.google.com/intl/de/policies/privacy and https://services.google.com/sitestats/de.html. As an alternative, you can visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org. Google is subject to the EU-US Privacy Shield; https://www.privacyshield.gov/EU-US-Framework.

(7) You can change your settings relating to marketing cookies in our Privacy Center.

Along with AdWords Conversion, we also use the Google Remarketing application. This is a procedure we use if we wish to contact you again. After your visit to our website, this application can be used to insert our ads into your further internet use. This is done via the cookies saved in your browser, which are used by Google to record and evaluate your user behavior in visiting various websites. In this way, Google has been able to record your prior visit to our website. According to Google’s own statements, there is no merging of your personal data with data collected as part of the remarketing process which may have been saved by Google. In particular, according to Google, a pseudonymization procedure is used in remarketing.

You can change your settings relating to marketing cookies in our Privacy Center.

(1) We use the Facebook pixel on our website in order to display our Facebook ads to Facebook users who have visited our website or indicated their interest in certain products or topics. Furthermore, using the Facebook pixel we can statistically evaluate whether users were transferred to our website after clicking on a Facebook ad (conversion).

(2) We use the Facebook pixel for marketing and optimization purposes. In particular, it enables us to create more relevant and interesting Facebook ads and to improve our offer. The data we collect about you is anonymous for us, so we cannot link it to your identity. The legal basis for processing your data is Art. 6, Section 1, p. 1 lit. f GDPR.

(3) Information about the third-party provider: The Facebook social network is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are resident in the EU, by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; http://www.facebook.com/policy.php. More information about data collection is available here: https://www.facebook.com/business/help/651294705016616. You can object to data collection via the Facebook pixel and to the use of your data for the display of Facebook ads. Go to the Facebook page https://www.facebook.com/settings?tab=ads to find out more about settings for use-based advertising. Facebook is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

(4) You can change your settings relating to marketing cookies in our Privacy Center.

(1) We have inserted YouTube videos into our online presence. These are saved on http://www.YouTube.com and can be played directly from our website.

(2) When you visit the website, YouTube will obtain the information that you have called up the relevant subpage of our website. In addition, the data described in Section 3 of this declaration will be transferred. This occurs regardless of whether you have a YouTube user account via which you are logged in or whether no user account exists. If you are logged in with Google, your data are directly allocated to your account. If you do not wish them to be allocated to your YouTube profile, you will need to log out before activating the button. YouTube saves your data as a user profile and uses them for purposes of advertising, market research and/or to design its website to be a better reflection of demand. Such an evaluation is made particularly to provide appropriate advertising (even for users who are not logged in) and to inform other users of the social network about your activities on our website. You have the right to object to the formation of this user profile, although you must contact YouTube to exercise this right.

(3) You can find further information on the purpose and scope of the data collected and their processing by YouTube in the data protection declaration. Here you can also obtain further information on your rights and setting options to protect your privacy: https://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

(1) On this website, we make use of the services of Google Maps. With these, we can display interactive maps for you directly on the website and enable convenient use of the map function for you.

(2) From your visit to the website, Google will obtain the information that you have called up the relevant sub-page of our website. In addition, the data described in Section 3 of this declaration will be transferred. This occurs regardless of whether Google has provided a user account via which you are logged in or whether no user account exists. If you are logged in with Google, your data are allocated directly to your account. If you do not wish them to be allocated to your Google profile, you will need to log out before activating the button. Google saves your data as a user profile and uses it for purposes of advertising, market research and/or to design its website to be a better reflection of demand. Such an evaluation is made particularly to provide appropriate advertising (even for users who are not logged in) and to inform other users of the social network about your activities on our website. You have the right to object to the formation of this user profile, although you must contact Google to exercise this right.

(3) You can find further information on the purpose and scope of the data collection and its processing by the plug-in provider in the provider’s data protection declaration. Here you can also obtain further information on the rights and setting options to protect your privacy in this matter: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Hjemmesiden vår bruker tjenesten “Friendly Captcha” (www.friendlycaptcha.com).
Denne tjenesten er et tilbud fra Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Tyskland.
Friendly Captcha er en ny, personvernvennlig verneløsning, for å vanskeliggjøre bruken av hjemmesiden vår ved automatiserte programmer og manuskripter (såkalte “bots”).
Vi har til dette på hjemmesiden vår (f.eks. for kontaktskjema) integrert en pogramkode fra Friendly Captcha, slik at besøkerens sluttenhet kan opprette en forbindelse til serveren fra Friendly Captcha, for å motta en regneoppgave fra Friendly Captcha. Besøkerens sluttenhet løser regneoppgaven, herved benyttes bestemte systemressurser, og sender regneresultatet til vår webserver. Denne tar via et grensesnitt kontakt med serveren til Friendly Captcha, og mottar som svar om puslespillet ble løst riktig av sluttenheten. Avhengig av resultatet kan vi via hjemmesiden vår forsyne forespørsler med sikkerhetsregler og slik for eksempel arbeide videre eller avvise.
Dataene blir kun benyttet for den ovenfor beskrevne beskyttelsen mot spam og bots.
Ved hjelp av Friendly Captcha kan ikke informasjonskapsler settes eller leses ut på sluttenheten.
IP-adresser lagres kun i kodet (enveiskryptert) form og tillater oss og Friendly Captcha ingen slutning til en enkeltperson.
Hvis personopplysninger blir lagret, blir disse slettet innen 30 dager.
Rettsgrunnlag for behandlingen er våre berettigede interesser for beskyttelse av vår hjemmeside mot ulovlig tilgang ved bots, følgelig spambeskyttelse og beskyttelse mot angrep (f.eks. masseforspørsler), GDPR artikkel 6 1. ledd bokstav f.
Du finner mer informasjon om personvern ved bruk av Friendly Captcha på https://friendlycaptcha.com/legal/privacy-end-users/

ENGLISH VERSION:

We use the "Friendly Captcha" service on our website (www.friendlycaptcha.com).
This service is provided by Friendly Captcha GmbH, Am Anger 3-5, 82237 Woerthsee, Germany.
Friendly Captcha is a new type of privacy-friendly security solution to make it increasingly difficult for
automated programs and scripts (so-called "bots") to use our website.
For this purpose, we have integrated a program code from Friendly Captcha into our website (e.g. for contact forms) so that the visitor's end device can establish a connection to Friendly Captcha's servers in order to receive a computational task from Friendly Captcha. The visitor's end device solves the computational task, which requires certain system resources, and sends the computational results to our web server. Our server contacts the Friendly Captcha server via an API and receives a response stating whether the puzzle was solved correctly by the end device. Depending on the result, we can apply security rules to requests via our website and thus, for example, further process or reject them.
The data is used exclusively for the protection against spam and bots as described above. Friendly Captcha does not set or read cookies on the visitor's end device. IP addresses are only stored in hashed (one-way encrypted) form and do not allow us and Friendly Captcha to draw any conclusions about an individual person. If personal data is stored, this data will be deleted after 30 days. The legal basis for the processing is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR in protecting our website against abusive access by bots, i.e. spam protection and protection against attacks (e.g. mass requests).
Further information on data protection when using Friendly Captcha can be found at https://friendlycaptcha.com/legal/privacy-end-users/